ATT taking a page from the TiVo support strategy and having its TSRs (at least it looks like they are tech support folk) patrol the user forums. The site as a whole boasts "
31611 Posts in 3567 Topics by 9154 Members." If members are complaining about your service, GO THERE! Also, Kudos for the ATT forum "UTalk" which also seems like a nice implementation, if official.
Link: AT&T U-verse TV Hit by Nationwide Outages - 10/22/2007 10:54:00 AM - Multichannel News.
In online forums at AT&T’s own Web site and on UverseUsers.com, subscribers reported receiving error messages informing them they were not subscribed to certain channels.